Frequently Asked Questions

Q. What is a VA ? A. Virtual Assistant - A Personal Assistant who provides professional secretarial and administrative support via the internet, telephone, fax or post.

Q. Do I need to provide office space and equipment ? A. No, The Essential VA has a fully equipped office.

Q. What if I need some work doing outside of office hours ? A. Due to working remotely The Essential VA's time is fully flexible, therefore, work can be carried out inside or outside of normal office hours.

Q. Do I have to commit to using a VA for a specified amount of time ? A. No, The Essential VA can adapt to suit your needs, whether it be one or two hours a week or a longer term project.

Q. How do we get the work to you ? A. Work can be sent by e-mail, fax or post. We will also take dictation over the telephone. When the work is completed it will be sent to you by whichever method you prefer.

Q. If I am travelling can you deal with my incoming telephone calls and e-mails ? A. Yes, The Essential VA can provide a full virtual office service.

Q. What about security and confidentiality ? A. The Essential VA will never disclose any client information without the client's consent. All work undertaken is produced on equipment with built-in security measures, is treated as confidential and only retained for as long as is deemed necessary. If required, a Confidentiality Agreement will be signed.